Terms and Conditions

Terms and Conditions

This website is operated by Haurelle. Throughout the site, the terms “we,” “us,” and “our” refer to Haurelle. Haurelleoffers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer may exercise their right of withdrawal;

  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance contract with the entrepreneur;

  • Day: calendar day;

  • Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

  • Durable data carrier: any tool that enables the consumer or entrepreneur to store information directed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;

  • Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  • Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

  • Means of distance communication: any tool that can be used to conclude a contract, without the consumer and entrepreneur being in the same place at the same time;

  • Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

  • Email address: business@haurelle.com

  • Business name: Prestigious Products 

  • Chamber of Commerce number: 91146534

  • Address: Bellestein 4

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, prior to the conclusion of the distance contract it will be indicated that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge to the consumer upon request.

If the distance contract is concluded electronically, then, in deviation from the previous paragraph and before the contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier. If this is not reasonably possible, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge, electronically or otherwise, upon request.

In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in case of conflicting conditions.

If one or more provisions in these general terms and conditions are null or void at any time, the agreement and these terms shall otherwise remain in effect, and the relevant provision shall be replaced in mutual consultation with a provision that reflects the intent of the original as closely as possible.

Situations not covered by these general terms and conditions should be assessed ‘in the spirit’ of these general terms and conditions.

Ambiguities about the interpretation or content of one or more provisions should be interpreted ‘in the spirit’ of these general terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is made under certain conditions, this will be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

All images, specifications, and data included in the offer are indicative and cannot lead to compensation or dissolution of the agreement.

Product images are a true representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer contains information that makes it clear to the consumer what rights and obligations are attached to the acceptance of the offer. This includes:

  • the price, excluding customs clearance costs and import VAT. These additional costs will be borne and at the risk of the customer. The postal and/or courier service will apply the special arrangement for postal and courier services for import. This arrangement applies when goods are imported into the EU destination country, which is the case here. The postal or courier service collects the VAT (possibly together with clearance costs) from the recipient of the goods;

  • any shipping costs;

  • the manner in which the agreement will be concluded and the actions required for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and execution of the agreement;

  • the period for accepting the offer, or the period within which the entrepreneur guarantees the price;

  • the rate for distance communication if the costs of using the means of communication are calculated on a basis other than the regular base rate for the means used;

  • whether the contract will be archived after its conclusion, and if so, how it can be accessed by the consumer;

  • the way the consumer can check and, if desired, correct the information provided under the contract;

  • any other languages in which the agreement may be concluded besides Dutch;

  • the codes of conduct to which the entrepreneur has submitted and how the consumer can consult these codes of conduct electronically;

  • and the minimum duration of the distance contract in the case of a continuing performance contract.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take suitable security measures.

The entrepreneur may, within legal frameworks, assess whether the consumer can meet their payment obligations, as well as all those facts and factors relevant to responsibly concluding the distance contract. If, based on this investigation, the entrepreneur has good reason not to enter into the agreement, they are entitled to refuse an order or application with reasons, or to attach special conditions to the execution.

The entrepreneur shall include the following information with the product or service, in writing or in such a way that the consumer can store it accessibly on a durable data carrier:

  1. The physical address of the entrepreneur's business location where the consumer can lodge complaints;

  2. The conditions under which and the method by which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

  3. Information about guarantees and existing after-sales service;

  4. The data referred to in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer prior to the performance of the agreement;

  5. The requirements for terminating the agreement if the contract has a duration of more than one year or is of indefinite duration.

In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

Every agreement is entered into under the suspensive condition of sufficient availability of the products concerned.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without stating reasons within 14 days. This reflection period starts on the day after the product is received by the consumer or a representative previously designated by the consumer and made known to the entrepreneur.

During the reflection period, the consumer shall handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep the product. If the consumer exercises their right of withdrawal, they shall return the product with all supplied accessories, if reasonably possible, in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 14 days of receiving the product. Notification must be made via a written message/email. After the consumer has indicated their wish to withdraw, the product must be returned within 14 days. The consumer must provide proof that the goods have been returned on time, for example through proof of shipment.

If the consumer has not indicated their intention to use the right of withdrawal within the periods specified in paragraphs 2 and 3, or has not returned the product to the entrepreneur, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the cost of returning the products is borne by the consumer.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal, provided that the product has already been received by the seller or conclusive evidence of the complete return can be presented.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur clearly stated this in the offer, or at least in good time before concluding the contract.

Exclusion of the right of withdrawal is only possible for products:

  1. that have been created by the entrepreneur in accordance with the consumer’s specifications;

  2. that are clearly personal in nature;

  3. that cannot be returned due to their nature;

  4. that can spoil or age quickly;

  5. whose price depends on fluctuations in the financial market that the entrepreneur cannot influence;

  6. for individual newspapers and magazines;

  7. for audio and video recordings and computer software whose seal has been broken by the consumer;

  8. for hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

  1. relating to accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;

  2. whose delivery has started with the express consent of the consumer before the reflection period has expired;

  3. relating to betting and lotteries.

Article 9 – The Price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. The offer will state the possibility of being subject to fluctuations and that the mentioned prices are target prices.

Price increases within 3 months after the conclusion of the contract are only permitted if they result from legal regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

  1. they result from legal regulations or provisions; or

  2. the consumer has the authority to terminate the agreement as of the day on which the price increase takes effect.

The place of delivery is, based on Article 5, paragraph 1 of the Dutch Turnover Tax Act 1968, considered to be the country where the transport begins. In this case, delivery takes place outside the EU. Consequently, the post or courier service will collect import VAT and/or customs clearance costs from the buyer. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the case of printing and typographical errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and existing legal provisions and/or government regulations at the date the agreement is concluded. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims the consumer may assert against the entrepreneur under the agreement.

Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in the original packaging and in new condition.

The entrepreneur’s warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;

  • The delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or the packaging;

  • The defect is wholly or partly the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 – Delivery and Execution

The entrepreneur shall exercise the utmost care when receiving and fulfilling orders for products.

Subject to what is stated in Article 4 of these terms and conditions, the company shall execute accepted orders promptly but at the latest within 30 days, unless the consumer has agreed to a longer delivery period.

If the delivery is delayed, or if an order cannot or can only partially be fulfilled, the consumer shall be notified no later than 30 days after the order was placed. In such a case, the consumer has the right to terminate the agreement free of charge and may be entitled to compensation.

In case of termination in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after termination.

If delivery of an ordered product proves impossible, the entrepreneur shall make an effort to provide a replacement item. Clear and comprehensible notification shall be given at the time of delivery that a replacement item is being provided.

For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment shall be borne by the entrepreneur.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration Transactions: Duration, Termination and Renewal

Termination

The consumer may cancel an agreement concluded for an indefinite period and which involves the regular delivery of products (including electricity) or services, at any time with due observance of the applicable termination rules and a notice period of no more than one month.

The consumer may cancel an agreement concluded for a definite period and which involves the regular delivery of products (including electricity) or services, at any time at the end of the specified term, with due observance of the applicable termination rules and a notice period of no more than one month.

The consumer may cancel the agreements referred to in the previous paragraphs:

  • at any time and not be limited to cancellation at a specific time or in a specific period;

  • cancel them at least in the same way as they were entered into by the consumer;

  • always cancel with the same notice period that the entrepreneur has stipulated for themselves.

Renewal

An agreement concluded for a definite period and which involves the regular delivery of products or services may not be automatically renewed or extended for a definite period.

By way of exception, an agreement concluded for a definite period and which involves the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a definite period of up to three months, if the consumer can cancel this extended agreement at the end of the extension with a notice period of no more than one month.

An agreement concluded for a definite period and which involves the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer may cancel it at any time with a notice period of no more than one month and a notice period of no more than three months in the case the agreement involves the regular but less than monthly delivery of daily, news, and weekly newspapers and magazines.

An agreement with a limited duration for the regular introduction of daily, news, and weekly newspapers and magazines (trial or introductory subscription) shall not be tacitly continued and will automatically end after the trial or introductory period.

Duration

If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent cancellation before the end of the agreed duration.

Article 13 – Payment

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period begins after the consumer has received confirmation of the agreement.

The consumer is obligated to report any inaccuracies in provided or stated payment details to the entrepreneur without delay.

In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs made known in advance.

Article 14 – Complaints Procedure

Complaints about the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.

Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.

Article 16 – Contact Information

Questions about the Terms of Service can be sent to us at: business@haurelle.com